Terms of Service

These terms cover your use of Foreshadow, property-management software for short-term rental operators. By creating a workspace, accepting an invitation, or using the app, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to do so, and "you" means that company.

Your account

You need an account to use Foreshadow, and accounts belong to people, not to teams — do not share sign-in credentials. Keep your credentials secure and tell us promptly if you think someone else has access to your account. You are responsible for what happens under it.

Workspaces have owners and administrators. If you join a workspace you did not create, its administrators control your role and can remove your access to it.

What you may not do

• Break the law, or use Foreshadow to help someone else break it.
• Send guests messages they have not consented to receive, or otherwise use the messaging features in ways that breach marketing, privacy or telecommunications rules that apply to you.
• Attempt to reach another workspace's data, or probe, scan or overload the service.
• Reverse engineer the service, or resell access to it without our written agreement.
• Upload malware, or content you have no right to upload.

Your content

The content you put into Foreshadow stays yours. You give us permission to host, process and transmit it strictly so that we can run the service for you — including sending relevant content to the AI providers described in our Privacy Policy to power the assistant features.

You are responsible for having the right to put that content in, including any guest information you bring in from a connected property-management system, and for meeting the obligations you owe those guests.

Connected services

Foreshadow connects to services we do not control, including a wide range of property-management systems (such as Hostaway, Hospitable and Guesty), Slack, and others. Your use of those is governed by your agreement with them, and we are not responsible for what they do, for their availability, or for changes they make to their systems that affect how Foreshadow works with them.

The assistant

Foreshadow's assistant drafts messages, proposes tasks and answers questions. It can be wrong. Review what it produces before relying on it, particularly anything sent to a guest. Where a workspace enables automated sending, the workspace is responsible for the messages that go out under that setting.

Availability and changes

We work to keep Foreshadow available, but we do not promise uninterrupted service. We may change, add or remove features. If we make a change that materially reduces the service, we will give account holders notice where we reasonably can.

Fees

Where your company has a paid agreement with us, the fees, term and renewal are set out in that agreement. Nothing is sold inside the app itself.

Ending your use

You can stop using Foreshadow at any time and delete your account from Profile → Danger Zone. A workspace administrator can remove your access to a workspace. We may suspend or end access if these terms are broken, or if required by law — where the situation allows it, we will tell you first.

Disclaimer and liability

Foreshadow is provided "as is", without warranties of any kind to the extent the law allows. We are not liable for indirect, incidental or consequential losses, or for lost profits or lost data. Our total liability arising out of these terms is limited to the amount you paid us for the service in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

Changes to these terms

We may update these terms; the date at the top shows when. If a change is material, we will tell account holders before it takes effect. Continuing to use Foreshadow after that means you accept the updated terms.

Contact

Questions about these terms: hello@foreshadowpm.com.